Shipping Policy

SHIPPING POLICY

Order Processing
At Charlotte Vancouver, every order is handled with attention and care to ensure the highest level of quality and accuracy.
Please allow 1–3 business days for your order to be processed before it is shipped. Orders placed during weekends or public holidays will be processed on the next working day.

Delivery Time
Estimated delivery times range from 5–15 business days, depending on your location.
We partner with trusted shipping carriers to ensure your order arrives safely. Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your shipment.

Shipping Costs
We are pleased to offer free shipping on all orders, with no minimum purchase required.
Your order will be delivered directly to your address at no additional cost.

Placing an Order
To place an order through our website:
Select your desired product and add it to your shopping cart
Proceed to checkout and enter your shipping information
Choose your preferred payment method — all transactions are processed through a secure SSL-encrypted system
After completing your order, you will receive a confirmation email for your records

Delivery Delays
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to high demand, holidays, or circumstances beyond our control.
If your order is affected by a significant delay, we will keep you informed as much as possible.

Customer Support
If you have any questions regarding your order or need assistance, please feel free to contact us.
Email: info@charlotte-vancouver.com
Our team is always ready to assist you and will respond as quickly as possible.