Privacy Policy
PRIVACY POLICY
INFORMATION ABOUT DATA COLLECTION AND RESPONSIBLE PARTY
1.1 General Information
Thank you for visiting our website and for your interest in Charlotte Vancouver. Protecting your personal data is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website. Personal data refers to any information that can be used to identify you directly or indirectly.
1.2 Responsible Party
The entity responsible for processing personal data on this website, in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR), is:
Charlotte Vancouver
Email: info@charlotte-vancouver.com
The responsible party determines the purposes and methods of processing personal data, either independently or together with others.
1.3 Data Security
We take appropriate technical and organizational measures to protect your personal information. Our website uses SSL or TLS encryption to ensure secure data transmission, such as when you place an order or contact us. You can recognize a secure connection by the “https://” prefix and the lock symbol in your browser’s address bar.
We do not use automated decision-making or profiling that produces legal effects or similarly significant consequences for you.
DATA COLLECTION WHEN VISITING OUR WEBSITE
When you visit our website for informational purposes only, without registering or submitting personal data, we automatically collect certain information that your browser transmits to our server. These so-called server log files may include:
Pages visited
Date and time of access
Amount of data transferred
Referring website or source
Browser type and version
Operating system
IP address (which may be anonymized)
This data is collected for technical reasons to ensure the proper functioning, stability, and security of our website. The processing is based on our legitimate interest in maintaining and improving our online services.
This data is not used to personally identify you and will not be shared with third parties unless required for legal reasons or in the case of suspected misuse.
COOKIES
Our website uses cookies to improve your browsing experience and to enable essential website functions. Cookies are small text files that are stored on your device.
Some cookies are temporary and are deleted when you close your browser (session cookies), while others remain on your device for a longer period to recognize your browser on future visits (persistent cookies).
Cookies may collect information such as:
Browser type
Device information
IP address
Location data
Certain cookies are necessary for the operation of the website, for example to remember items in your shopping cart. These cookies are used to fulfill contractual obligations or to provide a smooth and user-friendly experience.
We may also use third-party cookies to improve our services or provide relevant advertising. Where applicable, further information about these cookies will be provided.
You can control the use of cookies through your browser settings. Most browsers allow you to:
Accept or reject cookies
Delete stored cookies
Block cookies for specific websites
Please note that disabling cookies may limit the functionality of certain parts of our website.
When you first visit our website, you will be asked to consent to the use of non-essential cookies via a cookie banner. You can adjust your preferences at any time.
CONTACTING US
If you contact us via email or a contact form, we will collect the personal information you provide, such as your name, email address, and the content of your message.
This information is used solely to respond to your inquiry and to manage any related communication.
The processing of this data is based on our legitimate interest in providing effective customer support. If your inquiry relates to a contract or order, your data may also be processed to fulfill contractual obligations.
Your personal data will be deleted once your request has been fully resolved, unless we are legally required to retain it for a longer period.